Everything we make is produced to order, so please read this before you buy — it explains how returns work when nothing is sitting on a shelf.
Returns
You have 30 days from the day your parcel arrives to send something back. Items need to be unworn, unwashed and in the condition they reached you in, with any tags still attached.
Email us with your order number and what you would like to return. We will send you the return address and confirm the next steps, normally the same working day.
Return postage is paid by you unless the item arrived faulty, damaged, or was not what you ordered. In those cases we cover it.
Exchanges
Every piece is made to order, so we do not hold stock to swap from. The fastest way to change size is to place a new order for the size you want and return the original separately. That way your replacement is not held up waiting for the first parcel to reach us.
Check the size guide on the product page before you order. It gives the flat measurements of the actual garment, which is more reliable than guessing from a label.
Refunds
Once your return reaches us we will check it and issue your refund to the original payment method within 5 to 7 business days. Your bank may take a few days more to show it.
Refunds cover the price of the item. Original shipping costs are refunded only where the item was faulty, damaged, or sent in error.
Faulty or incorrect items
If something arrives faulty, damaged or is not what you ordered, email us within 30 days with your order number and a photo. We cover the return cost and either replace it or refund you in full — your choice.
What we cannot accept back
Items that have been worn, washed, altered or damaged after delivery, and anything sent back more than 30 days after it arrived.
Slight variation in colour, wash and texture between batches is normal in garment production and is not a fault. The vintage washed pieces in particular are finished individually, so no two come out identical. That is the point of them.
Cancelling an order
Because production starts quickly, we can only cancel an order before it enters production. Email us as soon as possible and we will cancel it if we still can.
Your statutory rights
Nothing here affects your legal rights, including any right to cancel an order under the consumer protection law that applies where you live.
Contact
Email us and we will come back to you within one business day, Monday to Friday. Include your order number if you have one — it gets you an answer faster.
